Return Policy

How long does shipping take?

Most orders are processed within 1–3 business days before shipping.

• Ready-to-ship items: Typically arrive within 5–10 business days.
  
• Personalized or custom-engraved products: Because each item is made specifically for you, additional production time may be required. Please allow 2–5 extra business days for engraving before your order ships.
  

Once your order has shipped, you'll receive a tracking number via email so you can follow its journey.

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States.

Can I personalize my order?

Many of our products can be personalized with names, initials, dates, or custom text. Personalization options, if available, will appear on the product page before checkout.

Can I make changes to my order?

If your order has not entered production or shipped, we'll do our best to accommodate changes.

Please contact us as soon as possible after placing your order.

What if my order arrives damaged?

We want you to love your purchase.

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We'll work quickly to make it right.

Do you accept returns?

Because many of our products are personalized, customized items cannot be returned unless they arrive damaged or defective.

Non-personalized items may be eligible for return within 30 days in their original condition.

Please see our Return Policy for complete details.

Where are you located?

Vertyle is proudly based in the United States and serves customers nationwide.

How can I contact customer support?

You can reach our support team anytime through our Contact page or by emailing us directly.

We typically respond within 24 hours on business days.

Is checkout secure?

Absolutely.

Your payment information is protected using industry-standard encryption, and we never store your payment details.

Shop with confidence knowing your information is handled securely.

Will you be adding new products?

Yes!

We're constantly expanding our collections with carefully selected products, personalized gifts, and seasonal releases. Be sure to subscribe to our emails so you never miss what's new.