Contact information

Vertyle is a brand owned and operated by EJ Collective LLC. Throughout the Contact Information, "Vertyle", "we", "us", and "our" refers to EJ Collective LLC.

We're here to help! Whether you have a question about your order, personalization, shipping, or anything else, we'd love to hear from you.

Customer Support

Email: support@vertyle.com

Response Time: We strive to respond to all inquiries within 1–2 business days.

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Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name
• Order number (if applicable)
• A brief description of your question or issue
• Photos of the product (if your inquiry relates to an order)

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Frequently Asked Questions

Many common questions can be answered on our:

• Shipping Policy
• Return & Refund Policy
• Frequently Asked Questions (FAQ)

We recommend reviewing these pages before contacting us, as they may provide an immediate answer.

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Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Closed on major U.S. holidays.

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Mailing Address

If you need to return an item or send correspondence, please contact us first for return instructions.

Please do not mail items without prior authorization.

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Thank You

Thank you for choosing Vertyle. Every order is custom engraved with care, and we appreciate the opportunity to create something meaningful for you.

We look forward to helping you.